FAQ
- I've ordered clothes of the wrong size
- What does limited edition mean?
- The merchandise for a show/ movie says out of stock. When will these restock?
- I can't see items from a specific tv show or movie. When will they release?
- What does Pre Order mean?
- What methods of payments do you accept?
- Can the payment method for my Netflix account be used at the shop?
- Do you offer discounts for veterans or active military?
- I signed up for the newsletter but I never received my 15% off coupon
- How can I apply a coupon or discount code to my order?
- Can I use multiple discount codes in my order?
- I forgot to include my discount code when I placed my order. Can you add this code for me?
- Can I gift wrap my order?
- Will the pricing or payment information be sent to people I gifted the product to?
- How to choose the right size for the products?
- Why are some items marked “limited edition”?
- Are there waitlists for sold out items?
- Can my Netflix account login be used at the shop?
- How to update my billing information and payment method?
- Where to get help for my Netflix streaming account?
- Is Netflix shop owned by Netflix?
- Does Netflix Shop sell official Netflix merchandise?
- When did the Netflix Shop Launch?
- Is there a Netflix physical store?